Shipping Policy
1.Processing Time
(1) All orders are processed within 48 hours. After receiving your order, we will prepare and ship it within 2 business days. Please note that weekends and Chinese public holidays are not included in the processing time.
(2) Orders placed on weekends or holidays will be processed on the next business day.
(3) After the order is shipped, you will receive a confirmation email with a tracking link. The package will typically arrive within 10-20 business days, depending on your location.
2.Shipping Time by Location
(1) US Shipping Address: Free Standard Shipping to the United States takes approximately 10-20 business days. We usually use USPS for shipping within the US.
(2) Other Countries Shipping Address: Free International Shipping takes approximately 15-20 business days. We generally use YANWEN for international orders.
3.PO Box & Military Addresses
We cannot deliver to PO Boxes or military addresses (APO, FPO). Please provide a physical address for delivery.
4.Tracking Information
Once your order is shipped, we will send you an email with a verified tracking number and link. Tracking numbers may take a few hours to update. Simply click "Here" to check your shipping information.
5.Delivery Time Calculation
(1) Delivery Time = Processing Time + Shipping Time
(2) Please let us know in advance if you need the package by a specific date.
6.Address & Order Accuracy
(1) If the address provided is inaccurate or incomplete, or if there are unverified details in the order, processing time may be delayed by 1-2 business days. Please double-check your delivery address when placing the order.
(2) Customers are responsible for entering the correct billing and shipping address. Any requests for address or order changes will be considered but are not guaranteed. If the order is returned due to an incorrect address, customers will be responsible for additional shipping charges. Refunds will not be provided for abandoned shipments.
7.Potential Delays
(1) Factors beyond our control, such as weather conditions or customs clearance, may cause delays. We will do our best to notify you of any potential issues.
(2) Please be aware of annual Chinese public holidays that may affect delivery times:
Chinese Lunar New Year (February)
Labor Day (May 1st)
Chinese National Day (October 1st)
During these periods, there may be a delay of 3-4 days or longer. We apologize for any inconvenience caused.
8.Customer Support
If you have any questions or concerns about your order or shipping, please contact our customer service team at service@hi-tie.com. We are always here to help.
Return & Refund Policy
1.Policy Duration: Our policy lasts 15 days. If 15 days have passed since the delivery of your purchase, we cannot offer a refund or exchange. Before returning, please email us for the correct shipping address. Returns sent to the wrong address or without permission may be refused.
2.Damaged or Incorrect Items: If you receive a damaged or incorrect item, email your order number to our aftersales service at service@hi-tie.com, and we will assist you.
3.Product Changes & Order Cancellations：
(1) Before Shipping: We can help you cancel or change directly for you freely before shipping, please contact our customer service timely after you purchase.
(2) After Shipped: Orders can't be canceled or changed once the parcel is shipped out. If you still want to cancel or change, please contact customer service after you received parcel and ask returned address.
4.Return & Exchange Policy Details:
(1) Eligibility: Items must be unused, in original condition, and packaging. Customized items cannot be returned or exchanged.
(2) Unauthorized Returns: Returns without permission will not be accepted. Once shipped, orders cannot be canceled or modified. Do not refuse packages without contacting customer service, as we cannot guarantee a full refund.
5.Return & Exchange Shipping Fees:
(1) If the wrong size is ordered, the item is unwanted, or the customer changes their mind, the buyer covers return shipping costs.
(2) If the item is damaged, stained, or incorrect, Hi-Tie will cover return shipping or arrange an exchange.
6.Refund Time: Provide a valid tracking number for your return. Refunds will be issued within 24 hours of receiving the returned package. PayPal customers will receive a refund within 24 hours, while credit card refunds will take 48-72 hours.
7.Contact Person:Hi-Tie Service
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